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Send them an older backup copy that perhaps wasn’t damaged as badly or not Said that the file was too badly damaged and was unrecoverable and asked that I They called back this morning (Tuesday) and Through their usual script and they concluded that we would have to send theįile to them for recovery, which we did promptly. We called enterprise support Monday morning for help, went Eventually it would come back with a “recovery failed” None of their tools worked, I wasn’t hands on through this partīut from what the guy who was helping me told me, he said that the tools would “run”īut the HDD activity light wasn’t going (871MB company file should have caused With the drive in an external carriage plugged into his laptop he wasĪble to get the file the copy and we started with Intuit’s recovery tools. Eventually he removed one of the drives from the server (RAID 10 Iīelieve but it’s been a while since we configured this server so I don’t rememberġ00%). He started with first trying to make a copy to another folder of theįile to preserve its current state before trying to fix anything. Me out when things get beyond my comfort level. After that I called in my IT consultant who helps Status, DB manager service running, physical network connections etc.) and didn’tįind anything out of whack. I started with the usual suspects (network drive connection
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Server is running 2008r2 workstations are win 7 and weĪre using QBES 14 which is the most recent version. Log into our most used company file (we have multiple businesses, each with We have been using QuickBooks Enterprise Solutions since aboutĢ006 when we upgraded from the consumer level QB products.